Technology Help Desk
The Jesse C. Carson High School Help Desk is located in the Media Center and is open each school day from 8:00 am to 4:00 pm. If you are experiencing issues with your laptop, please see the Frequently Asked Questions below and if necessary, visit the Help Desk during school hours.
Frequently Asked Questions
How Do I Login to Internet at Home?
For all school-issued laptops, students will experience a home internet filter called Zscaler. When students first access the internet at home, a Zscaler screen will appear asking for a company login and password. The student login will be the students' Schoology username with @rss.k12.nc.us added and the password will be his/her student ID number. The login will look similar to this login: firstname.lastname@example.org.
How Do I Setup a Printer at School?
How Do I Setup a Free Apple ID?
When creating an Apple ID through iTunes or the internet, Apple will ask for a credit card number. However, the following video will show you how to create an Apple ID without using a credit card number. Students can use this Apple ID to download the apps used by the district and any free apps required by their teachers.